This policy explains what personal information QuadNova Ventures Ltd ("QuadNova", "we", "us") collects, why we collect it, and the rights you have. We follow the Nigeria Data Protection Act 2023 (NDPA).
1. Who we are
QuadNova Ventures Ltd is a private company registered in Nigeria with the Corporate Affairs Commission (RC 9199792). Address: FHZ4, Federal Quarters, Opposite Silver Jubilee, Samaru, Kaduna State, Nigeria. Email: info@quadnova.space.
2. Our WhatsApp customer assistant
We provide an AI assistant that answers customers on WhatsApp on behalf of businesses that use our service ("our clients"). When you message one of our clients on WhatsApp, that business decides how your information is used (it is the "data controller"), and we process the information on its behalf (as a "data processor").
When you message the assistant, we may process:
- your WhatsApp phone number and profile name;
- the messages, photos and voice notes you send, and the replies you receive;
- details you give for quotes, orders or deliveries, such as your name, address and the products you want;
- a transcript of any WhatsApp call with the assistant.
3. Why we use your information
- to answer your questions and handle your quotes, orders, complaints and payments;
- to pass your conversation to a staff member when you ask for a person or the assistant cannot help;
- to remember you, so you do not have to repeat yourself next time;
- to keep the records the business needs, and to keep the service secure.
We do this to provide a service you asked for, and because the business has a legitimate interest in serving its customers. We do not sell your information, and we do not use it for advertising.
4. Who we share it with
Only with the services needed to run the assistant:
- Meta Platforms (WhatsApp), which carries the messages;
- Anthropic, which provides the AI that reads and writes the replies;
- our hosting and database providers, which store conversations securely;
- the staff of the business you are messaging.
Some of these providers store data outside Nigeria. We only use providers that protect personal data to a standard the NDPA accepts.
5. How long we keep it
We keep conversations and order records for as long as the business needs them for customer service and its accounts, and then delete them. You can ask for deletion sooner.
6. Your rights
You can ask to see the information held about you, correct it, or have it deleted. You can ask the assistant on WhatsApp to delete your data, contact the business directly, or email us at info@quadnova.space. You can also complain to the Nigeria Data Protection Commission at ndpc.gov.ng.
7. Security
Data is sent over encrypted connections, stored on secured servers, and only staff who need it can see it. Every staff action is logged.
8. This website
This website does not use cookies or tracking, and it does not collect personal information unless you contact us.
9. Changes
We may update this policy. The date at the top shows when it last changed.